Terms and Conditions of Sale

8.1 Principle and Period 

The Customer has the right to withdraw, without giving any reason, within fourteen (14) calendar days from the date of receipt of their Order. In the case of an Order of several Products, the period runs from the receipt of the last Product. 

If the right of withdrawal is exercised within the aforementioned period, the price of the purchased Product(s) and shipping costs will be reimbursed, with return shipping costs remaining the responsibility of the Customer.

8.2 Exclusions 

In accordance with the provisions of Articles L. 221-18 to L. 221-28 of the Consumer Code, this right of withdrawal cannot be exercised for the following contracts:

For the supply of goods or services whose price depends on fluctuations in the financial market beyond the professional's control and likely to occur during the withdrawal period; 

For the supply of goods manufactured according to the consumer's specifications or clearly personalized;

For the supply of goods liable to deteriorate or expire rapidly; 

For the supply of goods unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection;

For the supply of goods which, after having been delivered and by their nature, are inseparably mixed with other items; 

For the supply of alcoholic beverages whose delivery is deferred beyond thirty days and whose value agreed at the conclusion of the contract depends on market fluctuations beyond the professional's control;

For maintenance or repair work to be carried out urgently at the consumer's home and expressly requested by them, within the limit of spare parts and work strictly necessary to respond to the emergency;

Supply of audio or video recordings or computer software when unsealed by the consumer after delivery;

Supply of a newspaper, periodical or magazine, except for subscription contracts for these publications;

Concluded at a public auction;

8.3 Terms for exercising the right of withdrawal

To exercise their right of withdrawal, the Customer must inform the Company of their intention to withdraw either by filling out the standard form, a model of which is provided below, or by sending an unambiguous declaration expressing their intention to withdraw within the 14-day period mentioned above.

Standard withdrawal form model:

This form must be sent to the Company at one of the following addresses:

For electronic submission, to the address: commande@spicycandy.fr

The Customer has a period of 14 days from the sending of the notification of their withdrawal to return the Product to the Company in its original packaging, with return costs being the sole responsibility of the Customer.

8.4 Acceptance Conditions

Products must be returned in their original and complete condition (packaging, accessories, instructions, etc.) to allow for resale by the Company. In case of receipt of opened, used, incomplete, damaged or soiled Products, the Company will not issue any refund and may even, if it deems it necessary and appropriate, hold the Customer responsible for the depreciation of the Product.

In case of return of the Product under the conditions provided by law and these GTC, the Company will refund all sums paid by the Customer, including delivery costs, within 14 days of the withdrawal notification, unless the Product is returned later. In this case, the Company will only issue a refund after receipt and verification of the returned Product's condition.

This refund will be made using the same payment method as that used by the Customer to pay for the Order, unless the Customer expressly agrees to another payment method. In case of payment by gift voucher/promotional code, the Customer will be refunded either by sending new gift vouchers/promotional codes for an amount identical to that paid in this form.